Effect of Employees’ Behaviour on Customer Satisfaction in Axis Bank

Dr. Shagun Ahuja, Pawan Kumar


AXIS Bank prides itself as a young and vibrant organisation and recognizes its employees as its greatest assets. Consequently, the employee satisfaction level in the Bank is, possibly, amongst the highest in the industry, and does not stem from the compensation package alone.

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Copyright (c) 2016 Dr. Shagun Ahuja, Pawan Kumar

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