Total Quality Management Analysis in It Industry With Reference To Job Satisfaction

K. Venkata Rao, D. Sucharitha

Abstract


TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. This article presents the findings of a study which examined the relationship between people-related elements of total quality management (TQM) practices and employees’ job satisfaction. Data were collected from 201 employees across 23 organisations in Victoria, Australia. Using Structural Equation Modelling (SEM), TQM was treated as a second-order latent variable measured by five first-order factors (top management commitment, empowerment, training, involvement, and teamwork) and job satisfaction was also treated as a second-order latent variable measured by two first order factors (internal work satisfaction and high growth satisfaction). The findings support the validity of modelling TQM as a hierarchical, second order latent construct and demonstrate its strong relationship with job satisfaction. This study demonstrates the importance of people-related aspects of TQM in predicting job satisfaction. From a managerial and human resource management perspective, TQM can be used for developing high performance work practices.

 


Keywords


total quality management, job satisfaction, SEM

Full Text:

PDF

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Edupedia Publications Pvt Ltd

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Publisher

EduPedia Publications Pvt Ltd, D-351, Prem Nagar-2, Suleman Nagar, Kirari, Nagloi, New Delhi PIN-Code 110086, India Through Phone Call us now: +919958037887 or +919557022047

All published Articles are Open Access at https://edupediapublications.org/journals/


Paper submission: editor@edupediapublications.com or edupediapublications@gmail.com

Editor-in-Chief       editor@edupediapublications.com

Mobile:                  +919557022047 & +919958037887

Websites   https://edupediapublications.org/journals/.

Journals Maintained and Hosted by

EduPedia Publications (P) Ltd in Association with Other Institutional Partners

http://edupediapublications.org/

Pen2Print and IJR are registered trademark of the Edupedia Publications Pvt Ltd.